Roo Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Roo Casino. They apply to the website, mobile services, games, account functions, payment facilities, customer support and any other services made available through Roo Casino. If you do not agree with these terms, you must not use the website or create an account.

Roo Casino may update these terms from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The current version will be made available on the website, and the date or version may be shown where appropriate. Continuing to use the services after an update means that you accept the revised terms. You should review this page regularly.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether access to gambling services is lawful where you live. Roo Casino may restrict or refuse access where required by law, regulation, technical controls or internal policies.

Eligibility and account information

• You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your jurisdiction.
• You may only register and use one personal account unless Roo Casino expressly permits otherwise.
• Information provided during registration must be accurate, complete and kept up to date.
• You must not register on behalf of another person, use another person's account or allow another person to access your account.
• You must protect your login details and notify Roo Casino promptly if you believe your account has been accessed without permission.
• You must not use the services for unlawful activity, fraud, money laundering, unauthorised payment activity or any other improper purpose.

Roo Casino may ask you to complete identity, age, address, payment or source-of-funds checks. These checks may be required before an account can be fully activated, deposits or withdrawals can be processed, winnings can be released, or particular services can be used. You agree to provide information and documents that are genuine, current and reasonably requested.

Games and betting products are provided for entertainment and involve risk. Outcomes are determined by the relevant game rules, approved systems and, where applicable, random processes. You accept the result recorded in the account or gaming system, subject to any published dispute or correction process.

Before playing, you should read the rules, paytable, betting options and any displayed conditions for the product you choose. Stakes, selections and instructions should be checked before confirming play. A transaction may be cancelled, corrected or declared void where there is a technical error, system malfunction, incorrect display, pricing or settlement error, suspected interference, or another circumstance recognised under the applicable rules.

Promotions, bonuses, tournaments and other special offers may have separate terms. Those terms may include eligibility requirements, activation steps, expiry dates, wagering conditions, game restrictions, maximum or minimum transaction requirements, withdrawal conditions and rules against abuse. A promotion must not be used unless you are eligible under its specific terms.

Roo Casino may withdraw, change or suspend a promotion where permitted, including where an offer has been displayed incorrectly or is affected by technical or operational issues. Unless the relevant promotion terms state otherwise, only one offer may be used per person, household, payment method, device or connection. The use of multiple accounts, automated tools, collusion, irregular play or any attempt to gain an unfair advantage may result in the removal of promotional benefits and further account action.

You must not use software, devices, scripts or methods that interfere with the website or gaming systems. You must not reverse engineer, copy, scrape, manipulate or attempt to gain unauthorised access to any part of the services. Roo Casino may void activity affected by prohibited conduct and may take action to protect players, systems and the integrity of its services.

To the extent permitted by law, Roo Casino is not responsible for losses arising from your failure to follow these terms, incorrect information supplied by you, misuse of your account, unsuitable equipment, interruptions outside its reasonable control, or the actions of third-party payment, telecommunications or technology providers. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

If you have a question or complaint, contact Roo Casino through the support channel made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and a clear description of the issue. Complaints may be assessed using account records, game records, payment information and other relevant material. You should cooperate with reasonable requests for clarification or supporting documents.

These terms, together with any referenced policies, game rules and promotion conditions, represent the rules governing your use of Roo Casino. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that it has been waived.

The services, website and these terms are subject to the laws and requirements that apply to the relevant service and your location. Any dispute should first be raised through the available support process. Where a matter cannot be resolved informally, it will be handled through the appropriate legal or dispute-resolution process available under applicable law.

By continuing to use Roo Casino, you confirm that you have read these Terms & Conditions, understand the risks associated with gambling, meet the applicable eligibility requirements and agree to comply with the rules that apply to the services you use.