Privacy Policy

Information we may collect

Roo Casino may collect information you provide directly, information generated when you use the website and information received from service providers involved in operating the platform. The information collected will depend on the services you use, the account activity you undertake and the checks that may be required.

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Information we may collect How we use information Sharing, security and retention Cookies and your privacy rights

Account and identity information

Your name, date of birth, residential details and other account registration information.
Your username, account preferences, communications and information connected with your use of the website.
Verification documents or information used to confirm your identity, age, eligibility or source of funds where checks are required.
Information you provide when you contact customer support, make a complaint, request assistance or otherwise communicate with us.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, wins, account balances, payment methods and related transactions. Payment details may be processed by specialist payment providers. We may receive information needed to confirm and record a payment without necessarily holding all underlying payment credentials ourselves. Transaction records help us operate your account, provide accurate account information, identify unusual activity and meet applicable obligations.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, referring website, approximate location and information about how you interact with the website. We may also receive error, security and performance information. This data helps us keep the website working, understand usage and protect accounts and services.

How we use information

Personal information may be used for the purposes connected with providing and managing Roo Casino services. We seek to collect and use information that is reasonably necessary for these purposes and to handle it in a way that is consistent with this Privacy Policy.

To create, maintain and administer your account.
To provide casino services, process requests and display account, game and transaction information.
To verify identity, age and account details, and to complete customer due diligence checks where required.
To process deposits, withdrawals and other account transactions.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating, security incidents and other unlawful or prohibited activity.
To communicate with you about your account, service messages, security matters, policy updates, support requests and other operational information.
To understand website performance, improve features, personalise general content and maintain a reliable user experience.
To administer promotions, campaigns or marketing communications where permitted and where you have provided consent when consent is required.
To comply with legal, regulatory, court, dispute-resolution, tax, accounting and responsible gambling requirements that apply to the services.
To establish, exercise or defend legal rights, manage complaints and protect the interests, safety and security of players, service providers and the website.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn, and it may not stop processing that is permitted or required on another lawful basis. For example, we may still need to use certain information to provide account services, prevent fraud or meet legal obligations.

Marketing communications

If you receive promotional communications, you can generally opt out by using the unsubscribe option in the relevant message or by contacting us. Service, security and account-related messages may still be sent where they are necessary to administer your account or provide important information.

Sharing, security and retention

When information may be shared

We may share personal information where this is reasonably necessary to operate the website and provide services. This may include sharing relevant information with payment processors, identity and verification providers, fraud-prevention services, technology providers, hosting providers, customer support services, professional advisers and other suppliers acting on our behalf. These parties are expected to handle information appropriately and only for relevant purposes.

Information may also be disclosed where necessary to comply with a legal or regulatory requirement, respond to a valid legal process, protect the safety or rights of a person, investigate suspected fraud or unlawful conduct, resolve a dispute, or protect the security and integrity of the website. Information may be processed or stored in Australia or another country, depending on the location of relevant service providers. Where information is handled overseas, reasonable steps are taken to support appropriate protection and lawful handling.

Keeping information secure

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss and misuse. These measures may include access controls, authentication processes, monitoring, secure transmission and other safeguards appropriate to the information and the risks involved. No online service or method of electronic storage can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised access.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website traffic and improve functionality. Some cookies may be placed by service providers that help deliver analytics, payment, security or other website features. Cookies can help us recognise a returning browser, but they do not necessarily identify you by name on their own.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some features may be unavailable. Browser settings and cookie controls vary, so you should review the options available on your device.

Access, correction and deletion

You may ask for access to personal information we hold about you and request that inaccurate, incomplete or outdated information be corrected. You may also ask for deletion of your personal information where it is no longer needed, where there is another applicable basis for deletion, or where deletion is not prevented by a legal or operational requirement. Closing an account does not automatically mean that every record can be deleted immediately, because some information may need to be retained for a period required by law or for legitimate security, dispute or accounting purposes.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@roocasino.click. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security. We will consider and respond to requests within a reasonable timeframe, subject to applicable requirements and any valid reasons for refusing or limiting a request.

If you believe information we hold is inaccurate, please tell us what should be changed and, where helpful, provide supporting details. If you are dissatisfied with how a privacy request has been handled, you may contact us again with further information or seek assistance from an appropriate privacy complaints body in Australia.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. Players should review this page periodically, particularly before providing new information or using additional services. Continued use of the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.

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